We have no minimum for most of the tours. In terms of the maximum, we work hard to achieve an average group size of 15 PAX and we will always try to keep numbers under 20.
We do our best to have multiple guides to ensure that everyone can be accommodated, but at particularly busy times of the year (public holidays, Easter weekend, etc) it is mandatory to reserve your spot online in advance to guarantee participation on your desired date.
If you are planning on joining the tour with a group larger than 6 people (same family, friends or people that already know eachother), unfortunately we cannot accomodate you. We advice you book a private, customized tour instead.
Due to organizational reasons, it is not possible to join any tour halfway or when the gropu has already left. If you would like to do the tour, please do everything you can to make it to the starting point on time and we will be more than happy to welcome you! We understand that this might not be ideal for you but please take into account that you will be participating in a group tour with other guests, therefore picking up people halfway will inconvenience the whole group. We appreciate your understanding on this matter.
Please be at the meeting point of the tour 10 minutes before its starting time. This way we will be able to organize the groups and to make sure the tour runs on time. Make sure you bring your ticket with you, either printed or in your phone!
Usually, most Free Tours last up to 2,5 Hrs. The select and private tours have a range that goes from 2 to 6 hours depending on the tour. Please check the “average duration” time listed on your tour of interest.
You can find a brief overview of the tour on our website. Every tour has a small summary on its information page which includes the “tour highlights”. We cannot guarantee the exact order in which you will see the places listed in the tour description as the independent freelance guides that we partner with may make modifications to the tour route to fit the interest of the group. If you ask at the beginning of the tour, your guide will be happy to let you know where they plan to take the group.
For those families, couples or groups looking for a more personal experience with a private tour guide, then a private tour would be your best choice! Your private tour guide can pick you up from your hotel, you can suggest your preferred starting time and even adjust the content to your preferences. You can book a private tour To book a private tour, please send an email to email@example.com.
You can book the tour as far one month in advance. As you will see on our Terms & Conditions, NEW ROME FREE TOUR has a no refund policy unless we are at fault for the cancellation of your tour. However, if you let us know more than 24 hours before the start of the tour and we will credit you with 50% of the purchase price which can be used towards the purchase of additional tours.